The staff was exemplary in every way! Special mention going out to Mario in Mura House the Japanese restaurant. It’s easy to say that we had a very comfortable, relaxing, exhilarating and pampered two weeks at Unico 20 87. The pool and outdoor areas are inviting, fun filled or quiet and extremely relaxing with excellent pool food and bottomless drinks expertly prepared. Our room was large and extremely well appointed and very quiet. The restaurants are diverse with large menues to choose from. The facilities are relatively new and in spectacular shape. We recently returned from a most excellent stay at Unico 2087 resort near Tulum Mexico. Since being home, I've lost count of the number of times I've said, "This is one of the best resorts we've ever been too." Looking forward to out next stay at Unico!!… After dinner, we always went to Bar Balam where we enjoyed specialty cocktails and chatting with other guests. We walked about 100 yards either direction from the resort and spent hours floating in the warm salt water. I loved all the flowers and greenery along the walkways. Beef Steak with Ashes and “Cotija” Cheese Sauce was an absolute favorite! As said in other reviews, the rooms and grounds are beautiful. After admitting we really had no idea what to order, Jaime took the time to discover our tastes, then he made amazing recommendations for hot and cold apps, as well as entrees. When we think back over our time spent at the pools, he definitely stands out! Best overall - Jaime at Cueva Siete. Uziel at the pool checked on us frequently, anticipated our needs and made great drink recommendations. Then at the grill, Chef Sandy was funny, entertaining and created delicious dishes full of flavor! The steak and shrimp were amazing! Jose and Gabby at breakfast at 20 78 and Thomas at breakfast at Mi Carisa all were gracious and provided excellent service. Mario at Mura knew the menu inside and out, we are grateful to him for suggesting family style appetizers so we could get a taste of everything. We loved the parmesan risotto! He also brought our son a special birthday dessert and sang for him. Antonio at dinner at 20 87 made fantastic recommendations for entrees. They were attentive and organized, encouraging us to voice our wishes so they could make it happen. Here are the stand-outs who made our stay extra memorable: Israel and Rocque (Oscar) were our butlers. Staff at Unico are truly some of the best! Everyone we encountered was kind, helpful, and so friendly. We loved our time on the balcony! Perfect place to enjoy a night cap while lounging in the jacuzzi tub, or your morning coffee/juice watching the sunrise. This suite overlooks the quiet pool and is very private with palms and a view of the Caribbean in the distance. Our 2 room Estancia suite in building 8 on the 4th floor was ready at 2:30, and Israel (the most kind, organized, and efficient butler) met us at the room with our luggage to help us get settled. The airport transfer and check-in went smoothly, and we were enjoying the buffet breakfast at 20 87 by 10:30 a.m. We appreciated hearing from our 2 butlers a week before our departure regarding restaurant, spa, and tour requests. We are a family of 5, celebrating our youngest son's 18th birthday.
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